THE BEDFORD REGENCY

PRICES AND TAXES

All prices and taxes remain consistent with the booking date. Payment cards must be registered under the guest's name.

DAMAGE DEPOSIT

On check-in date, a damage deposit of $100 will be authorized on the guest's credit card.

Alternatively, the damage deposit can be secured on a Canadian debit card, with a flat amount of $100.

We do not accept cash or international debit cards.

If the credit card provided is found to be invalid, the guest will be sent an email notification.

It is imperative that a new valid credit card is provided by 10:00 am on the check-in date.

Failure to do so will result in the cancellation of the reservation, and there is no guarantee of securing a new booking.

PAYMENT

The room rate and damage deposit will be authorized upon check-in and charged upon check-out.

We accept major credit cards, national debit cards, or cash payments for the room rate.

TERMS AT CHECK-IN/CHECK-OUT

A valid ID must be presented at check-in, and the payment card must be in the guest's name.

If the payer is absent during check-in, please request a Credit Card Authorization Form by emailing frontdesk@bedfordregency.com.

Check-in time is at 4 pm, and check-out is at 11:00 am. Early arrivals can store luggage with us.

Minimum age to check-in: 18 years old.

Late check-outs incur a fee; consult the front desk for details.

Invoices are available upon request.

ACCESSIBILITY

While most rooms are accessible via elevator, some have steps and bathtub showers.

Please call the front desk for accessibility information.

SPECIAL REQUEST

Send any special requests via message or email (frontdesk@bedfordregency.com).

Room numbers are not guaranteed, but the hotel will do its best to accommodate your request.

HOTEL ZONE PARKING (Short period – 10 minutes)

Use the hotel zone for checking-in or checking-out.

The temporary 10-minute loading zone is near 612 View St, beside the New Balance Store.

HOTEL PARKING (Long period - overnight)

Situated two blocks away from the hotel, self secure public pay parking is available for guests.

Parking passes, priced at $18/night plus tax, must be obtained at the hotel lobby during check-in, remaining valid from the check-in time until 1:00 pm the next day.

The parking facility, located at Broughton St. Garage (Underground Public Parking), has a height limit of 6’2” (188 cm).

Operating hours are Monday to Friday from 7:00 am to 6:00 pm, with closure on Saturday, Sunday, and holidays.

For access during closing hours, guests can request a parking key from the Hotel Front Desk.

ROOM TYPES

Various room types are available, each with unique descriptions.

Please read the room description before booking, as the same room type may have different furniture and layouts.

The fireplace is permitted only during the colder season, specifically from November 1st to April 30th.

As a result of our exceptional downtown setting, noise from outside may be present in some rooms.

LOST & FOUND

Guests are responsible for their possessions; the hotel is not liable for lost items.

If items are found, the cost of shipment will be charged to the guest's credit card.

SMOKING POLICY

The Bedford Regency is a fully non-smoking hotel.

Guests violating the smoking policy will be responsible for additional cleaning costs, starting at a minimum of $200.

PETS

Please note that our hotel does not accommodate pets. However, service dogs are an exception, and documentation must be presented during check-in.

If you have a service dog, kindly send an email to the hotel in advance to notify us.

FIREWOOD

Complimentary firewood is provided in Superior Queen rooms.

Additional firewood is available for $20 per bundle; please request it at the front desk.

HOUSEKEEPING SERVICE

Housekeeping is available upon request.

Place the "service sign" on your door before 12:00 pm on the desired day, and service will be provided between 1 pm and 5 pm.

Fresh towels, amenities, coffee and tea can be requested at the front desk at any time.

COMPENSATION

To be eligible for compensation, guests are required to notify the front desk agent about any issues at the time they arise.

If no immediate resolution is possible, guests should send an email to the hotel detailing the problem within six days of their check-out date.

The management department will then assess the situation and provide a decision in response to the guest.